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Privacy Policy

A LEGAL DISCLAIMER - Last updated: 07/04/2026

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1. Introduction

At Elevra Pilates Suffolk Ltd, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • Visit our website: elevrapilatessuffolk.com

  • Use our services

  • Communicate with us

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2. Who We Are (Data Controller)

Elevra Pilates Suffolk Ltd is the data controller responsible for your personal data.

  • Registered address: Unit 12 Alpha Business Park, Ipswich IP15LT

  • Trading address: Unit 1 Alpha Business Park, Ipswich IP15LT

  • Email: enquiries@elevrapilatessuffolk.com

  • Phone: 07754377082

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3. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data:

  • Full name

  • Date of birth

Contact Data:

  • Email address

  • Telephone number

  • Postal address

Account Data:

  • Login details

  • Booking history

  • Customer preferences

Payment Data:

  • Payment information is processed securely by third-party providers

  • We do not store full card details

Health Data (if applicable)

  • Information you voluntarily provide relating to your health and wellbeing

Technical Data:

  • IP address

  • Browser type and version

  • Device information

Usage Data:

  • Information about how you use our website and services

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4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To provide and manage our services

  • To process bookings and payments

  • To communicate with you, your account or services

  • To manage customer support enquiries

  • To improve our services and user experience

  • To send marketing communications (where permitted)

  • To comply with legal and regulatory obligations

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5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Contract: To provide the services you have requested

  • Consent: For marketing communications and optional data processing

  • Legal obligation: To comply with legal or regulatory requirements

  • Legitimate interests: To improve services, prevent fraud, and manage our business effectively

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6. Marketing Communications

We may send you marketing communications if:

  • You have opted in

  • You are an existing customer and have not opted out

You can opt out at any time by:

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7. Sharing Your Personal Data

We may share your data with trusted third-party service providers, including:

  • Payment processors (e.g. Stripe)

  • Booking systems (e.g. Glofox)

  • Email and marketing platforms

  • IT hosting and cloud providers

  • Analytics providers

All third parties are required to process your data securely and in accordance with data protection laws.

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8. International Data Transfers

Some of our service providers may process your personal data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses (SCCs)

  • Transfers to countries with adequacy decisions

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9. Data Retention

We retain your personal data only as long as necessary:

  • Active customers: While you continue to use our services

  • Inactive customers: 6 years

  • Legal and financial records: As required by law

After this period, your data will be securely deleted or anonymised.

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10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Restricted access to personal data

  • Secure systems and encryption where appropriate

  • Regular security reviews and updates

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11. Cookies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse website usage

  • Improve user experience

You can manage cookies through your browser settings.

For more information, see our Cookie Policy: elevrapilatessuffolk.com

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12. Profiling and Automated Decision-Making

We may use basic profiling (such as segmentation) to personalise communications.

We do not carry out automated decision-making that produces legal or significant effects.

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13. CCTV

We may operate CCTV systems for safety and security purposes.

  • Footage is stored securely by our landlords, there is no CCTV within the premises at this point in time

  • Used only for crime prevention and safety monitoring

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14. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

To exercise your rights, contact us at: enquiries@elevrapilatessuffolk.com

We aim to respond within one month.

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15. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns/

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16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

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17. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Elevra Pilates Suffolk Ltd
Unit 1 Alpha Business Park

26 Whitehouse Road

Ipswich IP15LT
enquiries@elevrapilatessuffolk.com
07754377082

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