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Terms & Conditions

Last updated: 16/03/2026
 

These Terms and Conditions govern your use of the Elavra Pilates website and participation in classes or services provided by Elavra Pilates.

By booking or attending a class, using our website, or purchasing services from us, you agree to the following terms.

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About Us

Elavra Pilates provides Pilates classes, including reformer Pilates sessions, from our studio and through our website.

Contact details:

Email: enquiries@elavrapilatessuffolk.com
Address: Unit 1 Alpha Business Park, 26 Whitehouse Road,
Ipswich, Suffolk, IP15LT
Website: www.elavrapilatessuffolk.com

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Booking Classes

Classes can be booked through our website or booking platform.

  • All classes must be booked in advance.

  • Payment is required at the time of booking unless otherwise stated.

  • Spaces are limited and are allocated on a first-come, first-served basis.

  • By booking a class, you confirm that the information you provide is accurate.

We reserve the right to refuse bookings or cancel classes where necessary.

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Cancellation Policy

If you are unable to attend a class, please cancel your booking as early as possible.

  • Cancellations made more than 24 hours before the class start time may be refunded or credited.

  • Cancellations made within 24 hours of the class start time may result in the class being deducted from your package.

  • Failure to attend a booked class without cancelling may result in the loss of that class.

Cancellation policies may vary depending on class type or membership.

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Class Packages and Memberships

If you purchase class packages or memberships:

  • Packages may have an expiry date.

  • Memberships may renew automatically unless cancelled according to the membership terms.

  • Classes are non-transferable unless agreed by the studio.

Full membership terms will be provided at the time of purchase.

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Health and Fitness

By attending a class, you confirm that:

  • You are in good physical health and able to participate in exercise.

  • You have informed the instructor of any injuries, medical conditions, or pregnancy before the class begins.

Pilates is a physical activity and participation is at your own risk.

If you have any concerns about your health, you should consult a medical professional before attending classes.

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Studio Etiquette

To ensure a positive experience for all clients:

  • Please arrive at least 5–10 minutes before the start of class.

  • Late arrivals may not be permitted to join once the class has begun.

  • Mobile phones should be silenced during sessions.

  • Follow instructor guidance at all times.

We reserve the right to refuse entry or remove individuals from a class if behaviour is disruptive or unsafe.

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Liability

While we take reasonable care to ensure a safe environment, participation in exercise carries inherent risks.

Elavra Pilates accepts no responsibility for injuries or health issues that arise from participation in classes, except where required by law.

Clients participate in classes at their own risk.

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Personal Belongings

Clients are responsible for their personal belongings while attending the studio.

Elavra Pilates cannot accept responsibility for lost, stolen, or damaged items.

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Changes to Classes

We may occasionally need to:

  • change instructors

  • modify class schedules

  • cancel classes

Where possible, we will provide advance notice.

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Website Use

By using our website you agree not to:

  • misuse the website

  • attempt to access restricted areas

  • copy or reproduce website content without permission

All content on this website remains the property of Elavra Pilates unless otherwise stated.

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Pregnancy Policy

Clients who are pregnant should inform their instructor before attending class so appropriate modifications can be provided.

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Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

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